Windows Installation Issue

When I attempt to install my chemistry lab, the installation gets to the point where it says “finalizing installation” and “installing 100 percent”, but it wont move beyond that point. This keeps me from being able to open the lab and move beyond the installation process. What can I do to solve this issue?

I’m sorry you got stuck there! Here’s the basic explanation of what to do when that’s where you are stuck:

on Windows:
Disconnect your Connect program-

Click in the bottom right of your screen on the up arrow, right click on the flask icon and select Quit:


Open this folder on your computer (its hidden, you’ll have to unhide folders)


You should have an unzipped folder there called Virtual ChemLabWin (or Virtual __ Lab- whatever lab you are trying to install)

Please drag that folder to this location:

C://Program Files

Now refresh your browser (ctrl+r) and login again, Connect again and hopefully the lab will say open this time!

If that doesn’t work, please reach out for More Help on the support page: