When I try to open my lab, it says that I don't have a license

I purchased the 25$ beyondlabz a little over a week ago, but when I attempted to access my lab today it stated that I didn’t have a license. This is really frustrating since I already paid once and can’t afford to do so again. I haven’t switched computers or anything either, just tried to open my lab today and wasn’t allowed to.

@IlyaasArsala
We apologize- we realized we had a database issue that was affecting a few users. However, if you have antivirus software, it could have blocked the program also, so please create exceptions/exclusions for our programs if needed.

  1. In the Beyond Labz portal, log out and then hit ctrl+r (windows) or cmd+r (Mac) and log in again.

Does it work now? If not, move on to step 2.

  1. Quit the connector, see the images below on how to do this.

Mac:

image

Windows:

image

Log into Beyond Labz again. Now can you get to your lab without the license error?

Please reach out to us if you need any more help: https://www.beyondlabz.com/support