I keep getting this window popping up when I try and open the program. I have uninstalled it and installed it again, restarted my computer, reconnected to the server with the connect icon and still nothing. I have looked at my profile as well and it shows an active license.
Oh I’m so sorry you are having a hard time!
Quick question- are you trying to launch the labs through the browser? My guess is that you are on a Mac and trying to launch with the icon. Is that correct?
If you have refreshed your browser, logged in and click Connect and then Open for the lab you need and still get that error, please email us at firstname.lastname@example.org and we can hop on a video call with you to see your computer and figure out what is wrong.
I’m having the same issue. I used my school provided activation code but I still couldn’t open the physics lab.
This is the the license page, which doesn’t expire yet so I’m not sure what the issue is.
I’m so sorry you are having a hard time. You are licensed and good to go there. So just click on the Labs tab at the top of the page and click Open for Physics. If you are still having issues, please email us at email@example.com and we’d be happy to help you figure out what to click!
This video might help you get started: https://www.youtube.com/watch?v=IE2ny9zAhjg&feature=emb_logo