not download

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@youngdave46
I’m sorry you got stuck there!
It is a permissions issue.

Here’s what you are going to want to do:

Disconnect your Connect program-

Click in the bottom right of your screen on the up arrow, right click on the flask icon and select quit:

image

Open this folder on your computer (its hidden, you’ll have to unhide folders)

C://Users/YourUsername/AppData/Roaming/beyond_labz_connect

You should have an unzipped folder there called Virtual PhysicsWin (or Virtual __ Lab- whatever lab you are trying to install)

Please drag that folder to this location:

C://Program Files

Now refresh your browser (ctrl+r) and login again, connect again and hopefully the lab will say open this time!