Installation of Organic Chem Lab Frozen

Hello,

 I am trying to install the organic chem lab for the first time and am running into the following issue. 

I have given it about an hour on this screen and it doesn’t want to “roll over” to the next step.

Any help would be greatly appreciated.

Trying to install through Google Chrome on Windows 10.

@smsirochman
Thanks for reaching out- I saw both messages.
Here is the solution to that problem on windows:

It is most likely a permissions issue.

Here’s what you are going to want to do:

Disconnect your Connect program-

Click in the bottom right of your screen on the up arrow, right click on the flask icon and select Quit:

image

Open this folder on your computer (its hidden, you’ll have to unhide folders)

C://Users/YourUsername/AppData/Roaming/blz_connect

You should have an unzipped folder there called Virtual ChemLabOrganic (or Virtual __ Lab- whatever lab you are trying to install)

Please drag that folder to this location:

C://Program Files

Now refresh your browser (ctrl+r) and login again, Connect again and hopefully the lab will say open this time!

Please reach out on the support page if you need any more help: https://www.beyondlabz.com/support

I checked another forum that said the exact same thing and it worked for me. Thanks so much!

You are so quick!