Thanks for reaching out- I saw both messages.
Here is the solution to that problem on windows:
It is most likely a permissions issue.
Here’s what you are going to want to do:
Disconnect your Connect program-
Click in the bottom right of your screen on the up arrow, right click on the flask icon and select Quit:
Open this folder on your computer (its hidden, you’ll have to unhide folders)
You should have an unzipped folder there called Virtual ChemLabOrganic (or Virtual __ Lab- whatever lab you are trying to install)
Please drag that folder to this location:
Now refresh your browser (ctrl+r) and login again, Connect again and hopefully the lab will say open this time!
Please reach out on the support page if you need any more help: https://www.beyondlabz.com/support