I need to open organic chemistry lab but

it says it is 100% downloaded but open sign won’t pop up

@michelle_paik
I’m sorry we didn’t respond earlier!
The solution to this problem depends on if you are on a mac or windows computer.
These videos show how to deal with both situations.
Windows: Fixing Stuck Windows Installation - Portal BeyondLabz com - YouTube
Mac: Fixing Stuck Mac Installation - Portal.BeyondLabz.com - YouTube

If you still have issues after trying those steps, please email support@beyondlabz.com and we can help you with the specifics on your computer.