How I ask for a refund?

I bought a license for mistake. I already have a code but I make wrong the steps. My university said me that beyond labz make me a refund.

I sent you a direct message with instructions. :slight_smile:

Could you send me the instructions for the refund as well. I accidentally bought a licence when I have one from my school already.

We can refund your purchase, please send us an email at with your email you used to purchase the software. Thanks.

Can I get sent the email for instructions for a refund as well?

Our instructions have updated. Please send an email to