Help Downloading

Hi BeyondLabz Community,
I’ve been having a lot of trouble trying to download BeyondLabz and tried everything in the video resources tab on the website. I shut down my computer, turned off any outside party security systems that could’ve been blocking it, I’m not on a VPN, and I have administrator rights. When I go to my downloads folder, it says I have the BeyondLabsConnectSetUp. When I click that, it just downloads another one. I can’t get to the actual application. When I click “connect” on the website it gives me an error. I’ve tried everything and I have no idea what’s wrong.

Hi @SophieXC7

Sorry, you’re having issues with our software, we would be happy to help! Would you be free any time soon to jump a zoom call and troubleshoot these problems? Please reach out to us on the Support page with the More Help button and we are happy to help you get this sorted out!

  • Jasper Beyond Labz Support