Chromebook app opening issue

Hello, I have been having an issue with the app regarding my chromebook. I have installed the app and it says installed on my computer, however, when I go to click on on it to open it it will not open. I have tried everything I can think of (uninstalling and reinstalling, turning off and back on, looking for tutorials) but nothing works. I was wondering if anyone else is having this issue and if there is a way to fix it.

Oh we are so sorry it isn’t opening!
could try a couple things for me:

If you haven’t already done it, check for updates:

Then there is a long list in one of the comments in this thread:

that you can try.
If those don’t solve it, unfortunately we think your chromebook may be one of the few on which our android app is just not compatible. We are looking on our end to figure out why some chromebooks can’t run the program. We believe it may be something to do with Adobe Air compatibility.
Meanwhile, could you please tell me what make & model of chromebook you have?
You may need to ask around to see if you can borrow a windows or mac from someone else. Perhaps your school would have another computer you could borrow.
So sorry!

I have a Google HP Chromebook x360 11 G1 EE

Oh man- yes we have heard it doesn’t work on the x360. As I said, we are still trying to track down why that specific model won’t let it open. I’m so sorry! I hope you can find someone else who can loan you another device. Best of luck!