Can't install labs after purchasing license

I am on Mac and I’m stuck on this page, I bought the license already but I can’t connect. I’ve tried quitting the connecter uninstalling it, logging out and logging back in and nothing seems to work. And yes I am administrator on my computer.

@SebastianT
Well that is strange! Did you buy the code through our website and you are still stuck there?
Please submit a support ticket and we can look up your email account and see what is wrong on your licensing side.
https://www.beyondlabz.com/support

yes, i purchased it through the website and how i submit a support ticket? I dont see where to click for the support ticket

@SebastianT
Just click More Help

okay thank you, i submitted a ticket