I bought the package and activated my account but when I open one of the labs it tells me I do not have an active license and closes. Does anyone know how I can re-retrieve my activation code?
You are registered and licensed online. Just to confirm here- are you sure you are opening the labs through the browser? You can’t open with one of the icons. If you are opening through the browser, you may need to reset your connection.
You’ll just click on the flask icon on the bottom bar for windows or top bar for mac and select Quit on the flask. Then refresh your browser, login, click Connect and click Open for your lab again.
If you are still struggling, please reach out to email@example.com for more help with the specifics on your particular computer.